Shipping Policy

DOMESTIC SHIPPING POLICY

  • We offer free shipping for all domestic orders above INR 5,000.
  • Charges are based on the final weight and volume of the package to be delivered. We will never charge you more than INR 500 for shipping, regardless of your basket size. 
  • Your order shall be delivered to you within 5-7 business days. In case you have not received your order within the advised time frame, we request you to raise the concern with us.
  • For customized orders, the delivery time frame shall be 12-15 days.
  • Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries.
  • Track your order: For registered customers, log in to our website with your registered email ID, go to your My Orders section and click on the order details section to get the information on the tracking company, tracking number and tracking link. For guest users, please contact us via email, phone call/Whatsapp.

INTERNATIONAL SHIPPING POLICY

  • A flat shipping fee of USD 30 is applied to international orders below total basket size of USD 200. We offer free shipping for all international orders above USD 200.
  • International orders are usually delivered within 10-12 business days.
  • International shipments are not eligible for returns or exchange.
  • We deliver to most countries in the world. You can visit our website raali.in and change the currency option to USD to shop. Plus, when entering your shipping address at the checkout page, you will be able to select your home country from the drop-down list.
  • Customs and Import charges: Duties and taxes for international orders are not part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry, and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (UPS etc.) at the time of your order delivery, after you receive an invoice from the shipping agent.
  • Any part cancellation of an international order may attract shipping charges on the balance order.
  • Saturdays, Sundays and national holidays in India are not set as business days for standard deliveries.
  • Any documents required by the local authorities (residing country) for customs clearance, will have to be arranged for by the customer. In case of non-availability of the document if the delivery of the order is denied by the local airport authorities, Raali will not be liable for any refund.
  • Duty as mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, Raali will unfortunately not be able to entertain a request for refund.
  • For order issues such as damaged or defective products, please contact us at orders@raali.in within 48 hours of receiving the products, along with product images.
  • In case of any failed delivery due to customer not reachable or denying to accept the parcel, Raali will not be liable for any refund or additional charges to reattempt delivery. The order will be considered as abandoned by the courier company.

NOTE: For any queries or issues, please contact us via chat on the website, email us on orders@raali.in or DM us on Instagram or Call/WhatsApp us at + 91 9829008554, Monday to Saturday, between 10 AM to 5:30 PM IST.